Park Keys: The Business Phone Superpower

Jared

May 29, 2025

Is there a way to put a call on hold where everyone can access it?

📞 Park It Like It’s Hot: The Curious Case of the Business Phone 'Park' Key

In the thrilling realm of office telephony—where every missed call is a mystery and every voicemail a mini novella—one key quietly sits on your business phone, full of potential yet widely misunderstood.

It’s not the Transfer button. It’s not the one that puts your phone on DND (though we love that one too).We’re talking about the ever-humble, ever-helpful Park key.

🤔 What Is a Park Key?

On a business phone, the Park key is typically configured as a DSS (Direct Station Selection) or BLF (Busy Lamp Field) key. It might say “Park 701” or just “Park.” If you don’t see it, your friendly neighborhood IT admin can set it up for you in under 3 minutes.

What It Does:

When you're on a call and press the Park key, the call is sent to a shared “parking lot” (like extension 701 or 702). This frees your phone and allows another team member to retrieve the call from any other business phone on the same system.

🛑 Park vs Hold: The Yealink Showdown

Feature	Park Key	Hold Button
Who can pick it up?	Anyone with access to the park slot	Only you on your phone
Where is the call?	In a system-wide orbit (shared)	On your device only
Can I move around?	Yes—you can park the call and walk away	No—you must return to your phone
Common Use Case	Letting another staff member pick up a call	Temporarily pausing a call

📞 How to Use the Park Key

Answer the call.
Press the Park 701 soft key (or whichever park slot is assigned).
The screen will briefly display: “Call parked to 701”
Notify your coworker: “Hey, Deborah is parked on 701!”
They walk up to any business phone, press Park 701, or dial 701, and boom—call connected.

🧠 Why the Park Key Deserves More Love

🧑‍🤝‍🧑 Team-friendly – Anyone can retrieve the call.
⏱️ Time-saving – No more failed transfers or endless hold music.
📣 Drama-reducing – No yelling “Pick up line two!” across the office like it’s a 1998 pizza shop.

🧭 Final Thoughts

The business phone is a sleek, powerful phone—but even its sexiest firmware update can’t match the strategic brilliance of the Park key. It’s more than just a button. It’s how modern professionals move calls around like pros.

So, next time someone glances at your phone and asks, “What’s this Park button do?”, resist the urge to sigh heavily. Instead, smile knowingly and say:

“That’s not just a button. That’s a call-holding Swiss Army knife. That’s the key to interdepartmental harmony. That’s… the Park key.”

Then dramatically swivel your chair and get back to pretending your voicemail isn’t full.

And now you’re officially smarter than 83% of your coworkers when it comes to office phones. Use this power wisely. 😉

If you'd like to chat about your options and what would work best for your business, reach out by phone: 801-373-7779, email von@hello1983.com, or using this link:

Phone

801-373-7779

Email

Von@Hello1983.com